It has been an eventful year for retailers. IT leaders from the sector have had to deliver savings from mergers and technology-led transformations, tackle security and privacy challenges and ensure their businesses are ready to meet customer demands for a multichannel experience. We review the retail highlights of 2008.
Royal Mail reskilled half its IT department and retooled its 10-year outsourcing deal with supplier CSC to get a stronger focus on software development.
Travel group Tui aimed to save £150m following last year’s merger of Thomson Holidays with rival First Choice, with a significant proportion coming from streamlining IT operations.
Sainsbury’s checks out secure payments system
Sainsbury’s started a contactless payments trial as part of a multimillion-pound revenue protection programme.
M &S appeal dropped as it encrypts laptops
Marks and Spencer (M&S) dropped its appeal against a decision by the Information Commissioner's Office (ICO) ordering the retail giant to encrypt all its laptops.
Tesco speeds up with its next-generation network
Tesco planned to use its £100m IP network infrastructure rollout as the platform for a datacentre consolidation programme, a company-wide HR system and plans to trial in-store kiosks offering live interaction with consumer experts.
Department store John Lewis wass unhappy about the inconsistency of requirements for systems geared at compliance with the Payment Card Industry Data Security Standard (PCI DSS) and claimed that “moving goalposts” translate to a waste of money.
Retail survival lies in good IT service
Retail IT leaders were advised to resist short-term cost-cutting pressure and focus on back-end system integration to deliver consistent online and in-store customer experiences.
Co-op's takeover of Somerfield may present serious IT challenges
News of the £1.57bn purchase of supermarket chain Somerfield by rival The Co-operative Group was predicted to result in a string of challenges related to integration and outsourcing management.
Retailer loses thousands of card details in online hack
Credit card details of up to 38,000 customers were stolen in a hacking attack of clothing firm Cotton Traders. One arrest has been made in connection to the case.
Retailers’ fingerprint plans prompt privacy concerns
A small group of Budgens and Costcutter shops introduced a system to monitor the hours worked by staff and to prevent staff clocking each other in, prompting privacy concerns.
Claims over better recycling rates than competitors were adjusted for growth in sales 05 Aug 2009
Retailer will sell its bespoke platforms to other sector businesses 25 Jan 2010
Bag for life manufacturer says major stores do not prioritise reducing plastic bag use and the UK lags behind other countries 07 Jul 2009
Justin King announces funding to support green research projects at Imperial College London 16 Mar 2010
Chairman hints at plans for UK's first off-grid supermarket 16 Mar 2010
Head of World Business Council for Sustainable Development warns poor communication between politicians and private sector is blocking the development of effective green policies 16 Mar 2010
More news
Andrew Williams casts his eye over some of the most popular green driving aids on the market 16 Mar 2010
From hydropower hot spots to record-breaking Texan winds, we run down the top stories from the past week 12 Mar 2010
Few debates cast the UK's business and political community in such an unedifying light as the never-ending row over skills.... 12 Mar 2010 More in-depth
Post your comment
Send an email to the Business Green editor at feedback@businessgreen.com
